Privacy Policy
Last Updated: September 23, 2026
At Song Siren, your stories are personal, and we believe your information should be treated that way too. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit SongSirenMusic.com, contact us, submit your story to receive personalized lyrics, create an account, purchase a personalized song, or use our services.
Information We Collect
We may collect information you voluntarily provide to us, including:
- Your name and email address
- Billing and order information
- Information submitted through our contact forms
- Information you provide through our Tell the Siren Your Story questionnaire
- Names, memories, stories, dates, relationships, personal messages, musical preferences, and other details you choose to provide for the creation of your personalized lyrics and song
- Photographs or other files you choose to upload
- Lyric correction requests, approvals, and other communications with Song Siren
- Account information if you create a customer account
We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and information collected through cookies or similar technologies.
How We Use Your Information
We use the information you provide primarily to create and deliver your personalized Song Siren experience.
This may include using your information to:
- Create and deliver your free personalized lyrics
- Provide access to your private Lyrics Reveal Page
- Process and manage your order if you choose to purchase a personalized song
- Process necessary lyric corrections before music production
- Create and deliver your finished personalized song
- Create custom song artwork and lyric keepsakes
- Communicate with you about your lyrics, song, order, or other Song Siren services
- Provide your private Song Siren Reveal Page
- Deliver your finished song and related files
- Provide customer service and respond to inquiries
- Maintain your Song Siren customer account
- Improve the operation and security of our website
- Analyze website performance and usage
- Send marketing emails if you choose to subscribe
- Meet applicable accounting, tax, legal, and administrative requirements
We do not sell your personal information.
Your Stories, Photos and Personal Content
The information you share in your Song Siren questionnaire may contain deeply personal memories and details. We use this information for the purpose of creating and delivering the personalized products and services you request.
Photographs uploaded for Personalized Photo Cover Art or other personalized products are used to create your artwork and fulfill your order.
Your personal stories, photographs, lyrics, or finished songs will not be publicly displayed or used for Song Siren advertising or promotional purposes without your permission.
If we would like to feature a song, story, testimonial, photograph, Reveal, or other customer content as an example of our work, we will only do so when the appropriate permission has been provided.
Payment Information
Purchases made through Song Siren are processed using WooCommerce and WooPayments.
WooPayments processes payment information on our behalf. Song Siren does not directly store your complete credit or debit card information. Payment processing is subject to WooPayments’ and its underlying payment providers’ own privacy and security practices.
Analytics
We use Google Analytics to help us understand how visitors use SongSirenMusic.com, including information such as pages viewed, general traffic patterns, device and browser information, and interactions with the website.
Google Analytics may use cookies or similar technologies to collect this information. This data helps us improve the website, understand which pages and services are most useful, and measure overall site performance.
Google’s collection and use of data is governed by its own privacy policies.
Email Marketing and Mailing List
We use Hostinger Reach to collect and manage email subscriptions and to send Song Siren news, offers, updates, and marketing communications to people who choose to subscribe.
If you join our mailing list, we may store your name, email address, subscription status, and related information through Hostinger Reach.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Hostinger may process this information on our behalf according to its own privacy and data-handling practices.
Customer Reviews
Song Siren may use CusRev (Customer Reviews for WooCommerce), a third-party review service, to invite customers to review their Song Siren experience.
If you choose to participate, information necessary to facilitate the review request may be processed by CusRev according to its own privacy and data-handling practices.
Reviews you choose to submit may be displayed publicly on SongSirenMusic.com. Please do not include personal information in a public review that you do not want others to see.
Submitting a review does not give Song Siren permission to publicly share your private story, photographs, personalized lyrics, finished song, or Reveal unless you have separately given us permission to do so.
Service Providers
We use trusted third-party services to operate Song Siren and provide our services, including:
- Hostinger for website hosting and email tools
- WooCommerce and WooPayments for e-commerce and payment processing
- Gravity Forms for questionnaire and form processing
- Google Analytics for website analytics
- Hostinger Reach for email subscription management and marketing communications
- CusRev (Customer Reviews for WooCommerce) for collecting and displaying customer reviews
These providers may process limited personal information as necessary to perform services on our behalf and are subject to their own privacy policies and data-handling practices.
Cookies
SongSirenMusic.com may use cookies and similar technologies to help the website function properly, maintain shopping carts and customer sessions, remember preferences, provide account functionality, understand website usage, and improve your experience.
Cookies may also be used by services such as WooCommerce, WooPayments, Google Analytics, Hostinger Reach, CusRev, and other services used to operate the website.
You may control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Where required, we may also use a cookie consent banner or similar tool to allow visitors to manage certain categories of cookies.
Customer Accounts
If you create an account with Song Siren, we may store information associated with your account, including your contact information, order history, and access to your Song Siren purchases.
You may update certain account information through your customer account area.
Private Lyrics and Song Reveal Pages
Song Siren may provide private links that allow you to view your personalized lyrics, complete your song purchase, provide Final Details, or access your finished Song Siren Reveal Page.
These links are designed to be difficult to guess, but anyone with access to a private link may potentially be able to view the content associated with it. Please share private Song Siren links only with people you trust.
Uploaded Images and Files
When uploading photographs or other images, please be aware that image files can sometimes contain embedded metadata, including location information. We recommend removing sensitive location metadata before uploading images if this is a concern.
Please only upload photographs and other materials that you have the right or permission to use.
Embedded Content and Third-Party Services
Our website may contain embedded audio, video, images, social media content, or other material provided by third-party websites and services.
Interacting with embedded content may allow those third parties to collect information or use cookies as though you had visited their website directly. Their collection and use of information is governed by their own privacy policies.
How Long We Keep Your Information
We retain order and customer information for as long as reasonably necessary to provide our services, maintain customer access to purchased products where applicable, comply with legal, tax, accounting, and administrative obligations, resolve disputes, and protect the security and integrity of Song Siren.
Personalized lyrics, song materials, artwork, and related order information may also be retained so that we can provide continued access to your Song Siren order and finished song.
You may contact us if you would like to request deletion of eligible personal information.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information we hold about you.
You may contact us to make a privacy-related request.
Some information may need to be retained when required for legal, accounting, fraud-prevention, security, or legitimate administrative purposes.
Children’s Privacy
Song Siren services are intended to be used and purchased by adults. We do not knowingly collect personal information directly from children through customer accounts or purchases.
Customers may choose to provide information about family members, including children, when creating personalized lyrics or a personalized song. Such information should only be provided when the customer has the appropriate authority or permission to share it.
Security
We take reasonable administrative and technical measures to protect personal information entrusted to Song Siren. However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as Song Siren, our website, our services, or applicable requirements change. The updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us through the Song Siren Contact Page.
Song Siren
SongSirenMusic.com
Your story is yours. We’re honored when you trust the Siren to turn it into a song. 🧜♀️🎶